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ITIL For Dummies

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    Available in PDF - DJVU Format | ITIL For Dummies.pdf | Language: ENGLISH
    Peter Farenden(Author)

    Book details

ITIL For Dummies provides an easy–to–understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers′ needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT–related activities and the interactions of IT technical personnel with business customers and users.
  • Understanding how ITIL can help you
  • Getting to grips with ITIL processes and the service lifecycle
  • Implementing ITIL into your day to day work
  • Learn key skills in planning and carrying out design and implementation projects

3.4 (7353)
  • Pdf

*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

Book details

  • PDF | 392 pages
  • Peter Farenden(Author)
  • John Wiley & Sons; 2011 Edition edition (23 Mar. 2012)
  • English
  • 4
  • Business, Finance & Law

Read online or download a free book: ITIL For Dummies


Review Text

  • By Pauline on 27 May 2017

    Very readable. A good in-depth explanation of the principles and the elements of ITIL, expressed in terms of how they would be applied to work situations - what actions you would take to apply these principles and fulfil the roles and responsibilities which ITIL sets out.

  • By indie on 13 September 2017

    This book wont help you pass the exam, but may help explain a really dull subject, I only managed the 1st chapter before I could read no moreAs a note I did pass the exam, but not with the help of this book

  • By Guest on 25 August 2017

    Excellent price and book

  • By C Gyapong on 24 March 2017

    This book helped me to pass the exam. You may need a bit more than just this book but its a decent start and introduction.

  • By Guest on 19 November 2016

    ITIL is the industry standard framework for delivering "business as usual" IT services.This book not only explains the terminology, but the thinking and reasoning behind adoption of ITIL methodologes in an IT department.I have to confess that I'm not always convinced by the "Dummies" style, it can be a bit "hit or miss" for me, but this particular book gets the "big ideas" over fairly painlesslyMy impression is that the emphasis is more on the "why" than necessarily teaching you how to pass the exams, and is absolutely none the worse for this.

  • By Crazy Horse on 19 April 2012

    ITIL is already well documented in the five substantial core volumes and a seemingly infinite amount of complimentary guidance; amongst the biggest difficulties that face people who are relatively new to the topic are knowing where to start and how to use and interpret the guidance. This book not only provides a good (and very comprehensive) overview of the framework, but, more importantly, provides realistic guidance (and even some instruction) on what to do, when to do it and what sort of skills are required to do it properly.It is all presented in a clear and easy-to-understand format and is written in a very readable style. Examples used in the book are realistic, relevant, well thought out and easy to understand. Reading ITIL books is not normally classed under "recreation and relaxation" but the reader will spend an enjoyable few hours with this book as well as learning a lot of useful ways to turn ITIL theory into "your business" practice. And you don't need to be a Dummy to find it useful; it is more than 20 years since I passed my first ITIL Service Manager's exam and I managed to find much that will be of use to me as I continue practice that which ITIL preaches.

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