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Book The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization


The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization

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    Available in PDF - DJVU Format | The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization.pdf | Language: ENGLISH
    Nick Milton(Author) Patrick Lambe(Author)

    Book details

The way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. Because knowledge management is not a one-size-fits-all method, you need a framework tailored to your organization and its priorities. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within your organization.

Knowledge management experts Nick Milton and Patrick Lambe draw on their practical experience as consultants and project leaders to guide you through each stage of creating and implementing a knowledge management framework to answer your organization's specific needs. The framework takes into account the four essential aspects of knowledge management - people, processes, technologies and governance - and shows how each of these can be optimized to unlock the value of your organization's knowledge. With international case studies from organizations of all sizes and sectors, and user-friendly templates and checklists to help you implement effective knowledge management procedures, The Knowledge Manager's Handbook is the end to end guide to making a sustainable change in your organization's knowledge management culture.

"I've been working in Knowledge Management for 20 years and I still picked up some new ideas in this book that will make my work easier. This is a book knowledge managers will find themselves returning to again and again." (Nancy Dixon, Common Knowledge Associates)"A brilliant book with practical and grounded approaches, believable case studies and fabulous tips that made me want to revisit my entire knowledge management programme!" (Murni Shariff, Senior Manager, Knowledge Management and InstitutionalCapability, PETRONAS Malaysia)"A long-awaited knowledge manager's handbook based on a simple, comprehensive and pragmatic roadmap on how to successfully implement knowledge management in an organization. The tips and real case studies provided throughout the book nicely illustrate the concepts presented. A must-have in your knowledge management book collection!" (Professor Vincent Ribière, Managing Director and Co-founder,Institute for Knowledge and Innovation Southeast Asia (IKI-SEA))"If you are new to knowledge management, this will be the book to help you get started quickly and surely. If you are already an experienced knowledge manager, you'll be surprised how this book can help you check your blind spots and show you how to move forward." (Mavis Lee, Head of Knowledge Management, Singapore Army, Training and Doctrine Command)"This is the most comprehensive book I have ever read on the implementation of knowledge management. Whether you are just starting out or a seasoned professional, it is all here. Absolutely a first-rate reference." (Robert H Buckman, retired Chairman and CEO, Bulab Holdings, Inc)"Exploiting knowledge management for business gain or competitive advantage is a broad, multifaceted affair that brings with it many questions; this book not only identifies them, but gives sensible answers to them too." (Colin Cadas, Associate Fellow KM, Rolls-Royce plc)"For knowledge practitioners, no other knowledge management book comes close. Milton and Lambe cover a comprehensive set of topics and challenges spanning the conception of knowledge management to post-implementation, as well as treatments on change management and sustainability, two of the hardest problems in any KM journey. Valuable in-depth case studies further enhance the value of this practitioner's bible." (Eric Tsui, Professor and Associate Director, KM andInnovation Research Centre, The Hong Kong Polytechnic University)

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*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

Book details

Read online or download a free book: The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization


Review Text

  • By Guest on 27 June 2017

    I am a knowledge manager for over 20 years, but when reading this book, I still picked up some things that I thought were useful to remember or revitalize in the company. Excellently written, fully documented, and a great book to have permanently on your desk, whether you have only just started or have had a longtime career in KM. (Astrid Bakker)

  • By Eduardo Garcia on 12 September 2017

    Excellent Book, I really recommend it to implement knowledge management systems successfully.

  • By SimpleSimon on 19 December 2016

    This is a well organised and comprehensive guide to knowledge management by an experienced pair of professionals.One could nit-pick of course. If I were to, I'd say that the definition of knowledge ('know-how, skills, experience" etc) misses an important feature of knowledge. That is, the less uncertain you are in the knowledge available to you, the more valuable it is. So to be useful it has to be pushed over the line to make it 'decisive'. Thus a big part of knowledge management is, well, management. This means implementing robust processes for deciding what is economic to review and approve, how to do change management economically, how to show that it has been done and so on. So I'd have like to see more on the governance and the economics, which is where a lot of knowledge management programmes fail.A second issue for me was that conventional models of knowledge management do not emphasise the that the power of knowledge is simply in the sharing. Sharing a common good like this creates network-effect benefits. The more people use and share the same answers to questions, the more they can cooperate without friction, cutting transaction costs. This generates non-linear benefits that we see when teams, functions, firms and economies operate with common standards, for example (like the Common Market). As a consequence, within an organisation, knowledge management, applied to knowledge published as standards and guides, can be highly effective, with a positive business case. For example we see that, when a policy is published, the effect of everyone using it and being sure that everyone else is using it, has far more benefit than whether the policy itself is a good one, even though that is important too.So in conclusion, I'd say a very useful book, full of advice which if you are a knowledge manager you will find useful. But I felt that it has a weak semantic foundation, which in turn has led the authors to underemphasise some reasonably important aspects of their subject.

  • By 7Q on 2 October 2016

    First rate book. An essential practical guide for introducing or managing KM. Clearly written and understandable. Should be on every KM manager's desk - close to hand. I used this book to design and implement KM in my organisation.

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