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Book Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Business Books)


Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Business Books)

3.3 (2940)

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    Available in PDF - DJVU Format | Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Business Books).pdf | Language: ENGLISH
    Joseph Grenny(Author) Ron Mcmillan(Author) Al Switzler(Author)&1more

    Book details

The New York Times bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

“Coming in as the new CEO of an organization with many tenured employees, I have had many crucial conversations. Using Crucial Conversations as my playbook during this time was paramount in guiding me through each conversation.”
―Joanne K. Bryson, CAE, Executive Vice President and CEO, Oregon Medical Association

“Any book is powerful if you can relate to its content, is simple to understand, easy to apply, and is based on research. I have found all of these elements in Crucial Conversations. The narrative has a universal appeal and the strength to transcend cultures.”
Capt. Charanjit Lehal, AGM Training and Development, TataSky, India

“I was personally and professionally inspired by this book―and I’m not easily impressed.”
―Maureen Burke, Training Manager, Coca-Cola Enterprises, Inc.

About the Book:

Perhaps once a decade, a book comes along that transforms people’s lives in a very real, measurable way. This is one of them.

Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.

Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation:

  • New firsthand accounts of how these skills changed readers’ lives
  • New case studies showing how business leaders successfully applied these methods to achieve results
  • New links to videos teaching what to do and what to avoid during crucial conversations
  • New research findings offering fresh insights for applying the skills taught in the book

Crucial Conversations is filled with practical advice you can start using today:

  • Prepare for high-stakes conversations
  • Make it safe to talk about almost anything
  • Transform unpleasant emotions into powerful dialogue
  • Be persuasive, not abrasive

Crucial Conversations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.

4.3 (7023)
  • Pdf

*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

Book details

Read online or download a free book: Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (Business Books)


Review Text

  • By charlotte on 20 May 2017

    I purchased audio version initially and then also the kindle version as so useful with practical tips.

  • By Guest on 21 June 2017

    Read this book and change your style and life. It is not hype, this is a really good book if you have to run meetings, conferences etc. What you learn also transfers to personal encounters and relationships.

  • By Guest on 28 August 2017

    some good tips

  • By Amazon customer on 5 June 2013

    This book was given to me by a friend, which is why I read it. I'll be honest, some of the self-help language (pools or meaning etc) and American self-help style was a little off-putting at first. I reached a point after about page three, where I realised I could just roll my eyes the whole time, or actually allow the book to teach me a thing or two. I'm so glad I persevered as I have learnt a lot and fear I will probably have to re-read this book several times in the course of my life for some of that wisdom to actually stick. I felt particularly outed by some of the power-games mentioned that I often turn to in arguments, and am working on avoiding these in future conversations.So, whether you tend to flight or fight when it comes to handling interactions that really matter, this is a great book to add to your tool kit.

  • By Irini on 12 July 2013

    I am still around chapter 8, but I find it extremely useful and I wanted to second others' recommendations for checking out this book. I never thought that I was an expert on conversations, but I had the impression about myself that I was at least "ok". So, I didn't experience it as an enjoyable reading (especially at first), because it reminded me of so many crucial conversations in my life where I did all the wrong things, injured relationships, and got exactly the opposite results of what I intended out of a conversation or for not having the conversation at all. So it was more of an emotionally painful but sobering reading, and with some hope at the end of the tunnel, as I continue to read. If nothing else, I am now more aware than before that my skills in this area are certainly in need for improvement.And the authors' entire premise and set of techniques are described very simply and clearly, without all the heavy wordiness and theorizing that social scientists usually use in their books. It's very practical, short sweet and to the point, which I personally appreciate very much. I understood better through this little book what Kaheman tried to bring across in his large book "Thinking Fast and Slow" regarding the interaction of System 1 and System 2, even if the authors did not use these terms at all.I am not promising that we won't be struggling with improving our crucial conversations for as long as we live even after reading the book, but even if we are able to remember even a couple of the tips and implement them during our next high-stakes conversation, it might make a big difference to an important relationship in our lives. And there lies my hope.

  • By Theis Egeberg on 31 December 2007

    The best part of it is that it really helps, it doesn't read like your classic self-help book either. The analysis comes off as scientific and intelligent, not your average "I think it's like this" book. The downside is that it also gets a bit boring and lengthy at points - once you've gotten the point it often continues five more pages. Some points in the book I found hard to apply, but around 80% of the advice is directly applicable. It is full of examples - but they are served exactly the same way everytime : short and heavy handed. I'd rather see some more real-life examples with all the subleties we use in our language.

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