Free Book Online
Book The Basics of Process Mapping, 2nd Edition


The Basics of Process Mapping, 2nd Edition

3.3 (1927)

Log in to rate this item

    Available in PDF - DJVU Format | The Basics of Process Mapping, 2nd Edition.pdf | Language: ENGLISH
    Robert Damelio(Author)

    Book details

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. 

Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.

New in the Second Edition:

  • Four new chapters and 75 new graphics
  • An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes
  • A set of measures for flow and waste
  • A discussion of problematic features of knowledge work and business processes that act as barriers to flow
  • Seven principles* and 29 guidelines for improving the flow of knowledge work
  • A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days

Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

*The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.

3.4 (3934)
  • Pdf

*An electronic version of a printed book that can be read on a computer or handheld device designed specifically for this purpose.

Formats for this Ebook

Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch.
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes

Book details

  • PDF | 183 pages
  • Robert Damelio(Author)
  • Productivity Press; 2 edition (17 May 2011)
  • English
  • 9
  • Business, Finance & Law

Read online or download a free book: The Basics of Process Mapping, 2nd Edition


Review Text

  • By Real on 25 August 2017

    Clear, concise and easy to follow if you're learning how to process map. I wish more books were written this way.

  • By M. L. Mills on 11 March 2017

    Great book for anyone wanting to understand process mapping!

  • By NUNO MANSO on 8 May 2003

    Very straightforward.Useful at all levels: a must for the beginners and a very handy quick guide for anyone working with process study/improvement in any organization.It is worth every cent.

  • By Marcel Chiranov on 6 February 2007

    This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. No dumb explanations about obvious real life examples covering more than 60% of the book! Book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by an easy to understand example. The book ends with Analyzing a Process chapter that I found good to start analyzing and improving my own processes. The book is useful for managers, consultants and students as a start in process mapping and or process improvement projects. I'll keep it as useful reference for my work.Highly appreciate your work Robert, thank you!

  • By David Mills on 30 September 2000

    Clear descriptions set out in a logical order. An ideal fist book on the subject. It was good enough for me to use it to design an Introduction to Process Mapping training course. Cuts out unnecessary jargon, or explains it in simple terms.

  • By R. Price on 1 June 2007

    I would agree with previous reviewers that this is a usefull tool for the beginer, but the beginer I have in mind has never come accross process mapping before. Ever! If you have ever seen a flowchart / organisation chart or process map before, then you're nearly past what this book has to offer. In my opinion the author is shamelessly ripping off the efforts of those thought leaders whom have dedicated themselves to the subject. Add to that there is the lack of content, approx 60 pages of content (most of which are example charts) in an A5 format of approx 10 point text, and you can see how little there is in here for your £14.00. All told, not impressed!

  • Name:
    The message text*: